Are your products tested on animals?
No animal testing, and no animal derived materials. If I am to use a natural animal-derived product in a perfume, it will be starkly noted that the product is not vegan. All materials used are cruelty free.
Do your products contain phthalates, parabens, or BHT?
No.
Can I place an international order?
INTL ordering is best done through LUCKY SCENT.
Can you give me free samples? I'm a fragrance influencer etc etc?
No, sorry - I do not do gifts for sponsored content.
Most* orders above $100 will include a free sample or two. (*if inventory allows*)
You stopped making my favourite perfumes! Can I special order it?
In most cases, a scent is discontinued due to material sourcing issues or new IFRA guidelines. Therefore, this is very case by case!
Please email courtney{at}universal---flowering{dot}com to see if it's possible. For special orders we have a size minimum of 50ml.
Shipping Policy
Orders are typically processed & shipped within 3 business days after placing your order.
The time frame you see next to shipping options is the estimated time of delivery *AFTER* your order has been processed & given to the delivery carrier.
In times of high volume (sales, major holidays, new releases etc.), shipping may be a little delayed.
I ship via UPS Ground & DHL(when requested).
Canada Post Ground is used for Domestic orders only. All P.O box addresses will also be mailed via CP.
All orders include tracking.
Local pick-up in Toronto is also an option at check out.
If an order is delayed after it has been shipped, please contact the shipping provider as I cannot do anything after it has been passed on to them.
Once an order is marked by the carrier as delivered, I cannot issue a refund or replacement for stolen or missing packages due to a wrongly inputted address.
This isn't Amazon :) Please fill in all forms (including phone number!!) double check your address is correct before placing an order.
Returns / Refunds/Exchange Policies
Signature Perfumes, Gift Sets, Gift Cards and Sample Sets are Final Sale.
For regular sized perfumes (ie. 7.5ml and up) returns and refunds are processed on a case by case basis. Please e-mail me to discuss if there is an issue with your order. Exchanges are possible within the guidelines found below.
Only products purchased on www.universal--flowering.com can be returned for a refund or an exchange. Any products bought elsewhere must be returned to their original place of purchase and within their individual guidelines.
Exchanges will only be considered if:
- The sender uses registered and tracked mail. (The cost of return to me is your responsibility)
- The product has not been sampled/tested. Not even once.
- The product is returned in sellable condition.
- The return has been initiated within 7 days of receiving your items.